Introduction:

We are seeking a compassionate and reliable Caregiver to join our team and provide high-quality care to our clients. The Caregiver will be responsible for assisting clients with daily living activities, such as bathing, dressing, and meal preparation, as well as providing companionship and support. The successful candidate will have strong communication and interpersonal skills and be able to work effectively with clients of all ages.

This is a Live In Position. 

Responsibilities:

• Assist clients with daily living activities, including bathing, dressing, and meal preparation

• Provide companionship and support to clients, including engaging in activities and conversation

• Assist with medication management and administration

• Maintain accurate and up-to-date records of client care

• Communicate effectively with clients and their families, as well as other team members and management

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a caregiver or in a similar role

• Strong communication and interpersonal skills

• Ability to work effectively with clients of all ages

• Compassionate and patient personality

• Valid driver's license and reliable transportation

Perks:

• Competitive salary 

• 401(k) retirement plan (US only)

• Positive and supportive work environment

We are seeking a compassionate and reliable Caregiver to join our team and provide high-quality care to our clients. The Caregiver will be responsible for assisting clients with daily living activities, such as bathing, dressing, and meal preparation, as well as providing companionship and support. The successful candidate will have strong communication and interpersonal skills and be able to work effectively with clients of all ages.

Responsibilities:

Assist clients with daily living activities, including bathing, dressing, and meal preparation

Provide companionship and support to clients, including engaging in activities and conversation

Assist with medication management and administration

Maintain accurate and up-to-date records of client care

Communicate effectively with clients and their families, as well as other team members and management

Follow all safety and sanitation policies and procedures

Other duties as assigned

Qualifications:

Minimum of 1 year of experience as a caregiver or in a similar role

Strong communication and interpersonal skills

Ability to work effectively with clients of all ages

Compassionate and patient personality

Dementia & Alzheimer's experience required  

MUST HAVE A valid driver's license AND reliable transportation

Perks:

Competitive salary

401(k) retirement plan

Positive and supportive work environment

Reporting Relationship

Reports directly to the Supervisor / Manager and Administrator.

Responsibilities & Duties

• Provide administrative support to the agency in accordance with company policies, procedures, and state regulations.
• Maintain organized electronic and physical records for clients, caregivers, schedules, and office operations.
• Assist with caregiver recruiting through job boards, referrals, online platforms, and community outreach.
• Respond to caregiver applicants and provide information regarding positions, schedules, orientation, and company expectations.
• Assist with onboarding, orientation coordination, and hiring documentation.
• Coordinate staffing and scheduling support for client cases.
• Communicate schedule changes, staffing needs, and service updates to caregivers and clients.
• Assist with starting new client cases and coordinating service initiation.
• Visit client homes as needed for introductions, client support, supply delivery, and operational follow-up.
• Deliver office and caregiving supplies to clients and caregivers when needed.
• Maintain regular communication with clients, families, caregivers, office staff, and management.
• Participate in occasional on-call responsibilities to assist with urgent staffing or operational needs.
• Utilize Microsoft Office, Microsoft Teams, QuickBooks Online (QBO), WellSky Personal Care, and other office systems effectively.
• Maintain accurate notes, schedules, reports, and operational documentation within agency software platforms.
• Foster teamwork and professionalism throughout the organization.
• Perform additional duties as assigned.

Required Skills & Abilities

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to manage time efficiently and prioritize tasks.
• Strong attention to detail and follow-through.
• Professional demeanor during phone, email, and in-person interactions.
• Ability to remain calm and composed under pressure.
• Dependable, punctual, and adaptable.
• Strong computer and internet proficiency.
• Ability to maintain confidentiality and professionalism at all times.
• Ability to work independently and collaboratively within a team environment.

Technology Experience Preferred

• Microsoft Office Suite
• Microsoft Teams
• QuickBooks Online (QBO)
• WellSky Personal Care
• Scheduling and office management systems

Training & Experience

• Associate degree in Healthcare Administration, Business Administration, Medical Administration, or related field preferred.
• Minimum of 2 years of experience in office administration, home care, healthcare staffing, scheduling coordination, or healthcare operations preferred.
• Previous experience in private duty home care, healthcare, senior living, or staffing preferred.

Additional Requirements

• Reliable transportation required.
• Travel is required for client visits, caregiver support, and operational tasks.
• Ability to occasionally assist outside standard office hours when operationally necessary.
• Commitment to providing compassionate, professional, and client-centered support.

Core Duties and Responsibilities

· Serve as the main point of contact for clients, families, representatives, and referral partners after inquiry or admission.

· Respond to new leads immediately and push for rapid consults and start dates whenever appropriate.

· Conduct intake calls, consultations, home visits, service agreement review, and new start coordination.

· Own client success, satisfaction, retention, relationship management, service recovery, and complaint resolution.

· Oversee scheduling, staffing, recruiting, onboarding, office communication, payroll preparation, billing preparation, and compliance workflows.

· Manage the two cross-trained Administrative Assistants and assign daily rotating duties.

· Coordinate with Supervisor on supervision, case concerns, assessments, introductions, caregiver observations, and field follow-up.

· Ensure all client and caregiver documentation is entered into WellSky/ClearCare and maintained accurately.

· Oversee DSS/Sandata/EVV/authorization concerns and escalate unresolved conflicts to the Owner.

· Coordinate team marketing participation and attend community events with an Admin Assistant or Supervisor several times per month.

· Implement updated pricing, mileage, transportation, and service policies as approved by ownership.

· Maintain professional, respectful, compassionate, and culturally sensitive communication.

Daily Duties / Tasks

1. Check all new leads, missed calls, emails, referral inquiries, website forms, and text communications at the start of day and throughout the day.

2. Respond to new leads within the company response standard and attempt same-day consultation when possible.

3. Review open shifts, call-outs, caregiver availability, and schedule risk for the next 72 hours. Provide service delivery success by working with team to ensure zero loss on schedules. 

4. Review urgent client/family concerns and assign follow-up actions.

5. Review WellSky/ClearCare dashboard activity, missed clock-ins, incomplete notes, and pending updates.

6. Assign duties to Admin Assistant #1 and #2 based on the rotating daily assignment plan.

7. Communicate with Supervisor/Administrator regarding supervision issues, field reports, case concerns, and caregiver performance concerns.

8. Document all meaningful client, caregiver, referral, complaint, intake, and case communications in the system.

9. Review payroll/billing exceptions, timesheet issues, authorization conflicts, mileage items, and service changes.

10. Ensure phones are answered professionally and that missed calls are returned quickly.

11. Approve or escalate urgent schedule changes, service start changes, cancellations, complaints, or safety concerns.

12.Maintain appropriate, professional and timeous communications to any party in communications with the Agency.

13.Work to ensure growth of agency community and foster relationships with clients, caregivers and referral sources. 

Weekly Duties / Tasks

12. Hold weekly office team meeting with Supervisor and Administrative Assistants.

13. Review lead pipeline, pending intakes, scheduled consultations, closed cases, lost leads, and start dates.

14. Review all open shifts for the current and following week and confirm coverage strategy.

15. Review caregiver recruiting pipeline, onboarding status, background checks, credential gaps, and orientation schedule.

16. Review compliance tracker, expiring documents, missing paperwork, OIG/registry checks, physicals, PPDs, and training completion.

17. Review payroll preparation before submission and confirm exceptions are resolved or documented.

18. Review billing preparation, authorizations, private pay invoices, state billing conflicts, mileage charges, and service holds.

19. Complete client satisfaction follow-up calls for new starts and priority accounts.

20. Review incident reports, grievances, complaints, and corrective action follow-up.

21. Plan and assign marketing/outreach activity for the week, including which team member attends each event or facility visit.

22. Submit a weekly management report to the Owner covering leads, starts, staffing, compliance, billing/payroll issues, complaints, and priorities.

Monthly Duties / Tasks

23. Complete operational KPI report and review with Owner.

24. Review client satisfaction trends, discharge risk, and private-pay growth opportunities.

25. Review referral source activity and marketing results.

26. Review staffing capacity by location, skill type, language, and availability.

27. Review all active client authorizations, expiration risks, and service plan update needs.

28. Review compliance audit sample of caregiver and client files.

29. Review team performance, attendance, task completion, and training needs.

30. Update procedures, checklists, and training items as needed.

Required Skills, Conduct, and Qualifications

· Home care, healthcare, staffing, office management, or operations experience preferred.

· Highly efficient, organized, and able to manage competing priorities independently.

· Strong leadership, customer service, problem-solving, and conflict-resolution skills.

· Professional, respectful, compassionate, patient, and culturally sensitive.

· Able to speak another language preferred; Spanish strongly preferred based on client and caregiver needs.

· Strong computer skills including Microsoft Office, Teams, WellSky/ClearCare, EVV/Sandata, QBO or billing systems, and email systems.

· Must have reliable transportation, valid driver license, and ability to travel to client homes, facilities, offices, meetings, and events.

· Must maintain confidentiality and follow HIPAA, company privacy, and compliance standards.

Performance Measures / KPIs

· Lead response time.

· Lead conversion rate.

· New starts completed.

· Client retention and satisfaction.

· Open shift reduction.

· Payroll and billing exception resolution.

· Compliance completion rate.

· Complaint resolution time.

· Marketing contacts and referral activity.

· Team task completion.

Professional Standards

· Must be respectful, compassionate, patient, and professional with clients, families, caregivers, coworkers, vendors, and referral partners.

· Must be able to work independently, follow through without constant reminders, and ask for help before issues become larger problems.

· Must protect client privacy, company information, employee information, passwords, records, and confidential business information.

· Must document important work activity and communications in the appropriate system.

· Must represent Civility Home Care according to the company standard: Care Shaped by Dignity.

Other

Must work on call rotation weekly

Additional pay may/may not include Mileage reimbursement $0.70 per mile, sick pay, vacation pay, supplemental insurance pay, on-call pay, and bonus potential per agency.

Will be subject to a 90-day review and 6month probationary period.

Introduction:

We are seeking a compassionate and reliable PCA to join our team and provide high-quality care to clients in their homes. The PCA  will assist with activities of daily living, including bathing, dressing, grooming, and medication management, and provide ongoing support and monitoring to ensure that clients receive the best possible care. The successful candidate will have excellent communication skills and be able to work collaboratively with other healthcare professionals.

Responsibilities:

• Assist with personal care, including bathing, dressing, grooming, and hygiene assistance

• Assist with medication management and administration, as directed by a healthcare professional

• Monitor clients' vital signs and report any changes to the appropriate staff member

• Communicate with clients and families to provide education and support

• Collaborate with other healthcare professionals to coordinate care and ensure continuity of treatment

• Perform light housekeeping tasks, such as laundry and cleaning

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a caregiver or in a related field

• Compassionate and patient demeanor

• Excellent communication and interpersonal skills

• Ability to follow care plans and adhere to medication schedules

• Ability to lift and assist clients with mobility, as needed

• Valid driver's license and reliable transportation are required

Introduction:

We are seeking a compassionate and reliable Live In Caregiver to join our team and provide high-quality care to our clients. The Live In Caregiver will be responsible for assisting clients with daily living activities, such as bathing, dressing, and meal preparation, as well as providing companionship and support. The successful candidate will have strong communication and interpersonal skills and be able to work effectively with clients of all ages.

Responsibilities:

• Assist clients with daily living activities, including bathing, dressing, and meal preparation

• Provide companionship and support to clients, including engaging in activities and conversation

• Assist with medication management and administration

• Maintain accurate and up-to-date records of client care

• Communicate effectively with clients and their families, as well as other team members and management

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a caregiver or in a similar role

• Strong communication and interpersonal skills

• Ability to work effectively with clients of all ages

• Compassionate and patient personality

• Valid driver's license and reliable transportation

Introduction:

We are seeking a compassionate and reliable Caregiver to join our team and provide high-quality care to our clients. The Caregiver will be responsible for assisting clients with daily living activities, such as bathing, dressing, and meal preparation, as well as providing companionship and support. The successful candidate will have strong communication and interpersonal skills and be able to work effectively with clients of all ages.

Responsibilities:

• Assist clients with daily living activities, including bathing, dressing, and meal preparation

• Provide companionship and support to clients, including engaging in activities and conversation

• Assist with medication management and administration

• Maintain accurate and up-to-date records of client care

• Communicate effectively with clients and their families, as well as other team members and management

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a caregiver or in a similar role

• Strong communication and interpersonal skills

• Ability to work effectively with clients of all ages

• Compassionate and patient personality

• MUST HAVE A valid driver's license AND reliable transportation

Perks:

• Competitive salary

• 401(k) retirement plan

• Positive and supportive work environment

Introduction:

We are seeking a compassionate and reliable Caregiver to join our team and provide high-quality care to our clients. The Caregiver will be responsible for assisting clients with daily living activities, such as bathing, dressing, and meal preparation, as well as providing companionship and support. The successful candidate will have strong communication and interpersonal skills and be able to work effectively with clients of all ages.

Responsibilities:

• Assist clients with daily living activities, including bathing, dressing, and meal preparation

• Provide companionship and support to clients, including engaging in activities and conversation

• Assist with medication management and administration

• Maintain accurate and up-to-date records of client care

• Communicate effectively with clients and their families, as well as other team members and management

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a caregiver or in a similar role

• Strong communication and interpersonal skills

• Ability to work effectively with clients of all ages

• Compassionate and patient personality

• MUST HAVE A valid driver's license AND reliable transportation

Perks:

• Competitive salary

• 401(k) retirement plan

• Positive and supportive work environment

Introduction:

We are seeking a compassionate and reliable Caregiver to join our team and provide high-quality care to our clients. The Caregiver will be responsible for assisting clients with daily living activities, such as bathing, dressing, and meal preparation, as well as providing companionship and support. The successful candidate will have strong communication and interpersonal skills and be able to work effectively with clients of all ages.

Responsibilities:

• Assist clients with daily living activities, including bathing, dressing, and meal preparation

• Provide companionship and support to clients, including engaging in activities and conversation

• Assist with medication management and administration

• Maintain accurate and up-to-date records of client care

• Communicate effectively with clients and their families, as well as other team members and management

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a caregiver or in a similar role

• Strong communication and interpersonal skills

• Ability to work effectively with clients of all ages

• Compassionate and patient personality

• MUST HAVE A valid driver's license AND reliable transportation

Perks:

• Competitive salary

• 401(k) retirement plan

• Positive and supportive work environment

Introduction:

We are seeking a compassionate and reliable Certified Nursing Assistant to join our team and provide high-quality care to our patients. The Certified Nursing Assistant will assist with activities of daily living, including bathing, dressing, grooming, and medication management, and provide ongoing support and monitoring to ensure that patients receive the best possible care. The successful candidate will have excellent communication skills and be able to work collaboratively with other healthcare professionals.

Responsibilities:

• Assist with personal care, including bathing, dressing, grooming, and hygiene assistance

• Assist with medication management and administration, as directed by a healthcare professional

• Monitor patients' vital signs and report any changes to the appropriate staff member

• Communicate with patients and families to provide education and support

• Collaborate with other healthcare professionals to coordinate care and ensure continuity of treatment

• Perform light housekeeping tasks, such as laundry and cleaning

• Other duties as assigned

Qualifications:

• Certified Nursing Assistant or Health Care Aid certification preferred

• Minimum of 1 year of experience as a Certified Nursing Assistant

• Compassionate and patient demeanor

• Excellent communication and interpersonal skills

• Ability to follow care plans and adhere to medication schedules

• Ability to lift and assist patients with mobility, as needed

Introduction:

We are seeking a compassionate and reliable In-Home Caregiver to join our team and provide high-quality care to clients in their homes. The In-Home Caregiver will assist with activities of daily living, including bathing, dressing, grooming, and medication management, and provide ongoing support and monitoring to ensure that clients receive the best possible care. The successful candidate will have excellent communication skills and be able to work collaboratively with other healthcare professionals.

Responsibilities:

• Assist with personal care, including bathing, dressing, grooming, and hygiene assistance

• Assist with medication management and administration, as directed by a healthcare professional

• Monitor clients' vital signs and report any changes to the appropriate staff member

• Communicate with clients and families to provide education and support

• Collaborate with other healthcare professionals to coordinate care and ensure continuity of treatment

• Perform light housekeeping tasks, such as laundry and cleaning

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a caregiver or in a related field

• Compassionate and patient demeanor

• Excellent communication and interpersonal skills

• Ability to follow care plans and adhere to medication schedules

• Ability to lift and assist clients with mobility, as needed