Civility Home Care is currently hiring compassionate, dependable, and professional Personal Care Aide and Caregivers throughout Connecticut.

We have various schedules and assignments available, including daytime, evening, overnight, weekend, short-shift, extended-shift, and other ongoing care opportunities.

Whether you are looking for additional hours, part-time work, or a more consistent schedule, we encourage experienced and dependable caregivers to apply.

Our caregivers provide essential non-medical support that helps clients remain safe, comfortable, independent, and respected in their homes.

Civility Home Care — Care Shaped by Dignity.

Responsibilities

• Assist clients with personal care and hygiene as assigned

• Provide companionship and emotional support

• Assist with dressing and grooming

• Assist with mobility and daily activities

• Prepare meals and assist with meal-related needs

• Perform light housekeeping and laundry

• Assist with grocery shopping and errands as assigned

• Accompany clients to appointments and activities when required

• Provide reminders and assistance with established daily routines

• Observe and promptly report changes in a client's condition or needs

• Follow the client's service plan and agency instructions

• Maintain professional boundaries and client confidentiality

• Complete required documentation and timesheets accurately

• Communicate professionally with clients, families, supervisors, and office staff

• Help maintain a clean, safe, and comfortable home environment

Qualifications

• Caregiving or personal-care experience preferred

• Compassionate, patient, dependable, and respectful

• Reliable attendance and punctuality

• Strong communication skills

• Ability to follow care instructions and agency policies

• Ability to work independently in a client's home

• Reliable transportation preferred

• Valid driver's license preferred for assignments requiring transportation

• Ability to successfully complete required employment screening and background-check requirements

• Must meet all agency onboarding and employment requirements

Various Schedules Available

Civility Home Care serves clients throughout Connecticut and regularly has a variety of assignments and schedules available.

Opportunities may include:

• Morning shifts

• Day shifts

• Evening shifts

• Overnight care

• Weekend assignments

• Short shifts

• Extended shifts

• Part-time schedules

• Full-time schedules

• Per diem opportunities

• Ongoing recurring assignments

Available hours and assignments vary based on client needs and location.

Why Work With Civility Home Care?

We value caregivers who are dependable, compassionate, professional, and committed to treating clients with dignity.

We offer competitive pay, various scheduling opportunities, multiple service areas throughout Connecticut, ongoing assignments, and support from our office and supervisory team.

If you are an experienced caregiver looking for opportunities to make a meaningful difference while working with a growing Connecticut home-care agency, we encourage you to apply.

Apply Today

We are currently accepting applications from qualified caregivers throughout Connecticut.

Join Civility Home Care and help us continue providing care shaped by dignity.

Civility Home Care LLC
Care Shaped by Dignity.

Civility Home Care is an Equal Opportunity Employer.

This is a hunter and relationship-fostering position.

We are not looking for someone who simply waits for referrals to come into the office. The successful candidate will be expected to actively go into the community, identify opportunities, open doors, introduce Civility Home Care, meet decision-makers and referral partners, ask for business, and consistently follow up.

The goal is to develop strong, long-term relationships with case managers, social workers, discharge planners, hospitals, rehabilitation facilities, assisted-living communities, senior organizations, healthcare professionals, and other referral partners so that Civility becomes an agency they know, trust, and regularly refer clients to.

Finding the relationship is only the beginning. This position is equally responsible for fostering those relationships through regular visits, communication, follow-up, responsiveness, and dependable service.

When a referral is received, the Community Liaison & Client Success Manager will help carry the opportunity from the initial referral through family contact, intake, assessment, service coordination, and successful start of care.

Once the client is established, routine scheduling and day-to-day caregiver operations are transitioned to the appropriate internal team. The Community Liaison & Client Success Manager continues to maintain and foster the relationship with the client, family, case manager, and referral source.

HUNT → BUILD → FOSTER → REFER → CONVERT → START → FOLLOW UP → REPEAT

Responsibilities

• Actively hunt for new referral sources and business opportunities.
• Conduct regular in-person visits to hospitals, rehabilitation facilities, assisted-living communities, senior housing, physician offices, senior centers, healthcare organizations, and other potential referral partners.
• Identify and develop relationships with decision-makers, case managers, social workers, discharge planners, care coordinators, and other referral professionals.
• Build new relationships while continuously fostering existing relationships.
• Follow up consistently with referral sources instead of relying on one-time visits or introductions.
• Generate referrals and new client opportunities through community outreach and professional relationships.
• Represent Civility Home Care at networking events, community events, health fairs, professional meetings, and other outreach opportunities.
• Respond promptly to new referrals, inquiries, and prospective clients.
• Communicate with clients and families to understand their care needs.
• Explain Civility Home Care services and guide families through the process of beginning care.
• Follow up with prospective clients and help convert qualified opportunities into active clients.
• Coordinate intake information, assessments, service requirements, payment-source information, and case-manager information.
• Work with the internal care and administrative teams to ensure new clients are successfully started.
• Maintain appropriate communication with referring professionals and case managers throughout the intake and start-of-care process.
• Follow up with clients and families after services begin to promote satisfaction and retention.
• Identify changing client needs and communicate them to the appropriate internal team.
• Maintain organized records of referral contacts, outreach, prospective clients, follow-ups, and relationship development.
• Develop professional relationships that result in repeat and long-term referral business.
• Professionally represent the Civility Home Care brand throughout the community.

Who We Are Looking For

We are looking for a self-starter, hunter, and natural relationship builder.

The ideal candidate is comfortable walking into a facility where they may not know anyone, professionally introducing themselves, identifying the right person to speak with, opening a conversation, following up repeatedly, and turning an introduction into a trusted professional relationship.

This person should understand that healthcare business development is not just about making a sale. It is about building trust, being present, following through, and fostering relationships over time.

Candidates should be comfortable working independently in the field and should not require incoming leads to remain productive.

Preferred Experience

Experience in one or more of the following is strongly preferred:

• Home Care or Home Health
• Hospice
• Assisted Living or Senior Living
• Healthcare Community Relations
• Healthcare Marketing or Business Development
• Admissions or Intake
• Healthcare Sales
• Case Management or Care Coordination
• Senior Services

Existing professional relationships with Connecticut case managers, social workers, discharge planners, healthcare facilities, senior communities, or other referral sources are highly desirable.

Qualifications

•  Excellent communication and interpersonal skills
• Confident, professional, outgoing, and persistent
• Strong ability to develop new professional relationships
• Strong relationship-fostering and follow-up skills
• Comfortable prospecting and asking for business
• Comfortable communicating with seniors and families
• Strong organizational and follow-through skills
• Ability to work independently and take initiative
• Ability to create opportunities rather than wait for them
• Ability to work both in the field and office
• Basic computer and documentation skills
• Valid driver's license
• Reliable transportation
• Ability and willingness to travel throughout assigned Connecticut service areas

Important – This Is Not a Desk-Based Position

This position is not primarily an administrative, scheduling, payroll, receptionist, or caregiver-supervision role.

The Community Liaison & Client Success Manager is expected to be actively developing business.

If incoming leads are slow, the expectation is to increase outreach—not wait for the phone to ring.

The core responsibility of this position is:

Find opportunities. Open doors. Build relationships. Foster those relationships. Generate referrals. Convert referrals into clients. Help successfully establish the client. Maintain the relationship. Then go find the next opportunity.

About Civility Home Care

Civility Home Care provides non-medical home-care services to individuals and families throughout Connecticut. We are committed to providing dependable, compassionate care while developing strong relationships with the clients, families, professionals, and communities we serve.

Civility Home Care — Care Shaped by Dignity.

Reporting Relationship

Reports directly to the Supervisor / Manager and Administrator.

Responsibilities & Duties

• Provide administrative support to the agency in accordance with company policies, procedures, and state regulations.
• Maintain organized electronic and physical records for clients, caregivers, schedules, and office operations.
• Assist with caregiver recruiting through job boards, referrals, online platforms, and community outreach.
• Respond to caregiver applicants and provide information regarding positions, schedules, orientation, and company expectations.
• Assist with onboarding, orientation coordination, and hiring documentation.
• Coordinate staffing and scheduling support for client cases.
• Communicate schedule changes, staffing needs, and service updates to caregivers and clients.
• Assist with starting new client cases and coordinating service initiation.
• Visit client homes as needed for introductions, client support, supply delivery, and operational follow-up.
• Deliver office and caregiving supplies to clients and caregivers when needed.
• Maintain regular communication with clients, families, caregivers, office staff, and management.
• Participate in occasional on-call responsibilities to assist with urgent staffing or operational needs.
• Utilize Microsoft Office, Microsoft Teams, QuickBooks Online (QBO), WellSky Personal Care, and other office systems effectively.
• Maintain accurate notes, schedules, reports, and operational documentation within agency software platforms.
• Foster teamwork and professionalism throughout the organization.
• Perform additional duties as assigned.

Required Skills & Abilities

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to manage time efficiently and prioritize tasks.
• Strong attention to detail and follow-through.
• Professional demeanor during phone, email, and in-person interactions.
• Ability to remain calm and composed under pressure.
• Dependable, punctual, and adaptable.
• Strong computer and internet proficiency.
• Ability to maintain confidentiality and professionalism at all times.
• Ability to work independently and collaboratively within a team environment.

Technology Experience Preferred

• Microsoft Office Suite
• Microsoft Teams
• QuickBooks Online (QBO)
• WellSky Personal Care
• Scheduling and office management systems

Training & Experience

• Associate degree in Healthcare Administration, Business Administration, Medical Administration, or related field preferred.
• Minimum of 2 years of experience in office administration, home care, healthcare staffing, scheduling coordination, or healthcare operations preferred.
• Previous experience in private duty home care, healthcare, senior living, or staffing preferred.

Additional Requirements

• Reliable transportation required.
• Travel is required for client visits, caregiver support, and operational tasks.
• Ability to occasionally assist outside standard office hours when operationally necessary.
• Commitment to providing compassionate, professional, and client-centered support.

The ideal candidate is a hands-on leader who can manage staff, solve operational problems, improve efficiency, maintain excellent client service, and help grow the business.

Responsibilities

• Oversee daily office and home care operations
• Supervise administrative, scheduling and client-care staff
• Ensure schedules and client services are properly maintained
• Oversee recruiting, onboarding and staffing activities
• Monitor billing, collections and accounts receivable
• Assist with payroll preparation and review
• Monitor expenses, vendors and operational costs
• Address client and caregiver concerns
• Maintain high standards of service quality
• Oversee new client starts and client retention
• Develop referral relationships and new business opportunities
• Follow up with prospective clients and referral sources
• Help increase active clients, billable hours and company revenue
• Ensure required reports and operational deadlines are completed
• Step in to assist with essential duties when staff are unavailable
• Provide regular operational updates to the Owner/Administrator

Qualifications

• Management or supervisory experience required
• Home care, healthcare, staffing or service-industry experience preferred
• Strong leadership and problem-solving skills
• Excellent communication and customer-service skills
• Ability to supervise employees and manage multiple priorities
• Comfortable with scheduling, recruiting, billing and business operations
• Strong organizational and computer skills
• Business development or sales experience preferred
• Dependable, professional and able to work independently

Schedule & Compensation

Full-Time: 40 hours per week

$28.00–$32.00 per hour, based on experience and qualifications.

Civility Home Care LLC is an Equal Opportunity Employer.

Introduction:

We are seeking a reliable and efficient Homemaker Companion to join our team and ensure that our facilities are clean and well-maintained. The Homemaker Companion will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

We are seeking a reliable and compassionate Home Support Workers to join our team and provide high-quality care to our clients in their homes. The Home Support Worker will assist with activities of daily living, including bathing, dressing, grooming, and medication management, and provide companionship and support to ensure that our clients are comfortable and safe.

Responsibilities:

• Provide personal care, including bathing, dressing, grooming, and hygiene assistance

• Assist with medication management and administration, as directed by a healthcare professional

• Prepare meals and assist with feeding, as needed

• Provide companionship and engage in activities such as reading, conversation, and light exercise

• Perform light housekeeping tasks, such as laundry and cleaning

• Assist with errands and transportation to appointments, as needed

• Report any changes in the client's condition to the appropriate staff member

• Other duties as assigned

  
  

  Shift details:

  • Various schedules (Day, Overnight, Live in)

  • Various rates 

  • Various assignments and client demographics

Qualifications:

• Previous experience as a home support worker or in a similar role is preferred

• Compassionate and patient demeanor

• Ability to follow care plans and adhere to medication schedules

• Strong communication and interpersonal skills

• Ability to lift and assist clients with mobility, as needed

• Valid driver's license and reliable transportation are a plus

Core Duties and Responsibilities

· Serve as the main point of contact for clients, families, representatives, and referral partners after inquiry or admission.

· Respond to new leads immediately and push for rapid consults and start dates whenever appropriate.

· Conduct intake calls, consultations, home visits, service agreement review, and new start coordination.

· Own client success, satisfaction, retention, relationship management, service recovery, and complaint resolution.

· Oversee scheduling, staffing, recruiting, onboarding, office communication, payroll preparation, billing preparation, and compliance workflows.

· Manage the two cross-trained Administrative Assistants and assign daily rotating duties.

· Coordinate with Supervisor on supervision, case concerns, assessments, introductions, caregiver observations, and field follow-up.

· Ensure all client and caregiver documentation is entered into WellSky/ClearCare and maintained accurately.

· Oversee DSS/Sandata/EVV/authorization concerns and escalate unresolved conflicts to the Owner.

· Coordinate team marketing participation and attend community events with an Admin Assistant or Supervisor several times per month.

· Implement updated pricing, mileage, transportation, and service policies as approved by ownership.

· Maintain professional, respectful, compassionate, and culturally sensitive communication.

Daily Duties / Tasks

1. Check all new leads, missed calls, emails, referral inquiries, website forms, and text communications at the start of day and throughout the day.

2. Respond to new leads within the company response standard and attempt same-day consultation when possible.

3. Review open shifts, call-outs, caregiver availability, and schedule risk for the next 72 hours. Provide service delivery success by working with team to ensure zero loss on schedules. 

4. Review urgent client/family concerns and assign follow-up actions.

5. Review WellSky/ClearCare dashboard activity, missed clock-ins, incomplete notes, and pending updates.

6. Assign duties to Admin Assistant #1 and #2 based on the rotating daily assignment plan.

7. Communicate with Supervisor/Administrator regarding supervision issues, field reports, case concerns, and caregiver performance concerns.

8. Document all meaningful client, caregiver, referral, complaint, intake, and case communications in the system.

9. Review payroll/billing exceptions, timesheet issues, authorization conflicts, mileage items, and service changes.

10. Ensure phones are answered professionally and that missed calls are returned quickly.

11. Approve or escalate urgent schedule changes, service start changes, cancellations, complaints, or safety concerns.

12.Maintain appropriate, professional and timeous communications to any party in communications with the Agency.

13.Work to ensure growth of agency community and foster relationships with clients, caregivers and referral sources. 

Weekly Duties / Tasks

12. Hold weekly office team meeting with Supervisor and Administrative Assistants.

13. Review lead pipeline, pending intakes, scheduled consultations, closed cases, lost leads, and start dates.

14. Review all open shifts for the current and following week and confirm coverage strategy.

15. Review caregiver recruiting pipeline, onboarding status, background checks, credential gaps, and orientation schedule.

16. Review compliance tracker, expiring documents, missing paperwork, OIG/registry checks, physicals, PPDs, and training completion.

17. Review payroll preparation before submission and confirm exceptions are resolved or documented.

18. Review billing preparation, authorizations, private pay invoices, state billing conflicts, mileage charges, and service holds.

19. Complete client satisfaction follow-up calls for new starts and priority accounts.

20. Review incident reports, grievances, complaints, and corrective action follow-up.

21. Plan and assign marketing/outreach activity for the week, including which team member attends each event or facility visit.

22. Submit a weekly management report to the Owner covering leads, starts, staffing, compliance, billing/payroll issues, complaints, and priorities.

Monthly Duties / Tasks

23. Complete operational KPI report and review with Owner.

24. Review client satisfaction trends, discharge risk, and private-pay growth opportunities.

25. Review referral source activity and marketing results.

26. Review staffing capacity by location, skill type, language, and availability.

27. Review all active client authorizations, expiration risks, and service plan update needs.

28. Review compliance audit sample of caregiver and client files.

29. Review team performance, attendance, task completion, and training needs.

30. Update procedures, checklists, and training items as needed.

Required Skills, Conduct, and Qualifications

· Home care, healthcare, staffing, office management, or operations experience preferred.

· Highly efficient, organized, and able to manage competing priorities independently.

· Strong leadership, customer service, problem-solving, and conflict-resolution skills.

· Professional, respectful, compassionate, patient, and culturally sensitive.

· Able to speak another language preferred; Spanish strongly preferred based on client and caregiver needs.

· Strong computer skills including Microsoft Office, Teams, WellSky/ClearCare, EVV/Sandata, QBO or billing systems, and email systems.

· Must have reliable transportation, valid driver license, and ability to travel to client homes, facilities, offices, meetings, and events.

· Must maintain confidentiality and follow HIPAA, company privacy, and compliance standards.

Performance Measures / KPIs

· Lead response time.

· Lead conversion rate.

· New starts completed.

· Client retention and satisfaction.

· Open shift reduction.

· Payroll and billing exception resolution.

· Compliance completion rate.

· Complaint resolution time.

· Marketing contacts and referral activity.

· Team task completion.

Professional Standards

· Must be respectful, compassionate, patient, and professional with clients, families, caregivers, coworkers, vendors, and referral partners.

· Must be able to work independently, follow through without constant reminders, and ask for help before issues become larger problems.

· Must protect client privacy, company information, employee information, passwords, records, and confidential business information.

· Must document important work activity and communications in the appropriate system.

· Must represent Civility Home Care according to the company standard: Care Shaped by Dignity.

Other

Must work on call rotation weekly

Additional pay may/may not include Mileage reimbursement $0.70 per mile, sick pay, vacation pay, supplemental insurance pay, on-call pay, and bonus potential per agency.

Will be subject to a 90-day review and 6month probationary period.

Introduction:

We are seeking a compassionate and reliable Caregiver to join our team and provide high-quality care to our clients. The Caregiver will be responsible for assisting clients with daily living activities, such as bathing, dressing, and meal preparation, as well as providing companionship and support. The successful candidate will have strong communication and interpersonal skills and be able to work effectively with clients of all ages.

Responsibilities:

• Assist clients with daily living activities, including bathing, dressing, and meal preparation

• Provide companionship and support to clients, including engaging in activities and conversation

• Assist with medication management and administration

• Maintain accurate and up-to-date records of client care

• Communicate effectively with clients and their families, as well as other team members and management

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a caregiver or in a similar role

• Strong communication and interpersonal skills

• Ability to work effectively with clients of all ages

• Compassionate and patient personality

• MUST HAVE A valid driver's license AND reliable transportation

Perks:

• Competitive salary

• 401(k) retirement plan

• Positive and supportive work environment

Introduction:

We are seeking a compassionate and reliable Caregiver to join our team and provide high-quality care to our clients. The Caregiver will be responsible for assisting clients with daily living activities, such as bathing, dressing, and meal preparation, as well as providing companionship and support. The successful candidate will have strong communication and interpersonal skills and be able to work effectively with clients of all ages.

Responsibilities:

• Assist clients with daily living activities, including bathing, dressing, and meal preparation

• Provide companionship and support to clients, including engaging in activities and conversation

• Assist with medication management and administration

• Maintain accurate and up-to-date records of client care

• Communicate effectively with clients and their families, as well as other team members and management

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a caregiver or in a similar role

• Strong communication and interpersonal skills

• Ability to work effectively with clients of all ages

• Compassionate and patient personality

• MUST HAVE A valid driver's license AND reliable transportation

Perks:

• Competitive salary

• 401(k) retirement plan

• Positive and supportive work environment

Introduction:

We are seeking a compassionate and reliable Certified Nursing Assistant to join our team and provide high-quality care to our patients. The Certified Nursing Assistant will assist with activities of daily living, including bathing, dressing, grooming, and medication management, and provide ongoing support and monitoring to ensure that patients receive the best possible care. The successful candidate will have excellent communication skills and be able to work collaboratively with other healthcare professionals.

Responsibilities:

• Assist with personal care, including bathing, dressing, grooming, and hygiene assistance

• Assist with medication management and administration, as directed by a healthcare professional

• Monitor patients' vital signs and report any changes to the appropriate staff member

• Communicate with patients and families to provide education and support

• Collaborate with other healthcare professionals to coordinate care and ensure continuity of treatment

• Perform light housekeeping tasks, such as laundry and cleaning

• Other duties as assigned

Qualifications:

• Certified Nursing Assistant or Health Care Aid certification preferred

• Minimum of 1 year of experience as a Certified Nursing Assistant

• Compassionate and patient demeanor

• Excellent communication and interpersonal skills

• Ability to follow care plans and adhere to medication schedules

• Ability to lift and assist patients with mobility, as needed

Introduction:

We are seeking a compassionate and reliable In-Home Caregiver to join our team and provide high-quality care to clients in their homes. The In-Home Caregiver will assist with activities of daily living, including bathing, dressing, grooming, and medication management, and provide ongoing support and monitoring to ensure that clients receive the best possible care. The successful candidate will have excellent communication skills and be able to work collaboratively with other healthcare professionals.

Responsibilities:

• Assist with personal care, including bathing, dressing, grooming, and hygiene assistance

• Assist with medication management and administration, as directed by a healthcare professional

• Monitor clients' vital signs and report any changes to the appropriate staff member

• Communicate with clients and families to provide education and support

• Collaborate with other healthcare professionals to coordinate care and ensure continuity of treatment

• Perform light housekeeping tasks, such as laundry and cleaning

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a caregiver or in a related field

• Compassionate and patient demeanor

• Excellent communication and interpersonal skills

• Ability to follow care plans and adhere to medication schedules

• Ability to lift and assist clients with mobility, as needed